TERMS & CONDITIONS
Event Policies:
Our goal is to provide a personalized experience for you. If you need to cancel your event registration, please let us help you avoid higher than necessary cancellation fees by letting us know as soon as you know you are unable to participate.
Payment:
A full payment or deposit must be made to guarantee your spot in the event. Payment in full must be made 45 days prior to the date of the event.
If you are offered a spot from a wait list, you have 24 hours to complete your registration and payment in full, or your spot will be released to the next person on the list.
Cancellations / Refunds:
Read below for event-specific cancellation timelines.
Refunds are not automatically processed due to limitations in the event software. Once you cancel through WeTravel, you must email us at help@roswell2rainier.com to request your refund. Alternatively, you can send an email directly to us to request to cancel and we will issue any refund of your registration that is due.
The most frustrating situation is when an entrant needs to cancel a few weeks or days before an event because of unforeseen circumstances. In these situations, we seldom have enough time to sell your spot and are unable to issue a credit or refund. This is due to the considerable amount of time and money invested into preparing your event – transporting equipment cross-country, flights, lodging, food, and transport for organizers & staff, renting property, ordering food, etc. In that instance, we can only offer a refund if your spot is filled by an entrant from the waitlist. If you know someone who will buy your spot from you, please notify us so we can get the new entrant registered in your place.
Because of a limited number of spots, a small event window, and our goal to keep entry fees low by minimizing profits margins, we cannot afford the financial loss that late cancellations cause. Please consider trip insurance (through a third-party insurer, we do not offer this as an option) if you cannot afford the loss in the rare happenstance you are not able to attend.
You may be able to get trip protection through the credit card you use. You may also try purchasing trip insurance through companies such as Travelex or Allianz or Travel Insurance Services. We do not have an association with these companies nor are they an endorsement, just two companies many other companies that specialize in adventure trips recommend.
Cancellation Policy:
If you cancel 91 or more days preceding your event dates, your amount paid will be refunded minus a 4% transaction fee.
If you cancel between 90 and 61 days preceding your event date, your amount paid will receive a refund minus a 25% cancellation fee.
If you cancel between 60 and 46 days preceding your event date, your amount paid will be refunded minus a 50% late-cancellation fee.
No reimbursement is possible within 45 days of preceding your event date.
***Attention; if your spot is filled by someone on the waitlist you will receive a full refund of all monies paid minus a 4% transaction fee; furthermore, if you can sell your spot to someone yourself let us know as soon as possible to get the new entrant fully registered***
Due to our limited event window and small entrants' roster; we encourage all entrants to consider purchasing trip insurance through a third party to protect your investment. However, you are welcome to find a replacement to fill your spot to avoid losing your investment into your adventure. If we are able to re-sell your slot at full tuition, we will refund your full entrance fee paid minus a 4% transaction fee.
We do not carry credits into future events.
Payment: If you choose to make 2 payments (deposit to hold your spot and final payment in full), please note that we require full payment 45 days prior to the event start date. We will attempt to reach out to you via email, but if you do not respond or if full payment is not made, your registration may be cancelled and any registration fees already paid will be subject to the cancellation policy.